PAYMENT POLICY

We accept Visa, Amex, MasterCard, Apple Pay, and PayPal. You will receive an order confirmation via e-mail after you place your order and another one when your items ship.

RETURN POLICY

Since we are closing the brand - when the online closing sale begins, all purchases are non-refundable and non-exchangeable. However, if we sent you something in error, please email us at info@goatmilknyc.com and we will go ahead and correct it. There will be no refunds for the difference in price if you purchased earlier. 

SIZING

GOAT-MILK merchandise is fitted and true to size. Feel free to email us with any additional size questions you may have. 

SHIPPING POLICY

Please bare with us since we have a large volume of orders to fulfill during the closing sale. Our goal is to ship your packages within 36 - 48 hours of receiving the order. We are not responsible for any lost packages or delays in shipping including local delivery errors or international customs issues. Please do not contact us to track your order if you have a tracking number. We have the same information you do when dealing with USPS, UPS, and FedEx. 

SHIPPING COSTS

We charge the following flat fees based on weight and location:

CA, OR, WA

Up to 1lbs. - $7.50

1.1lbs. - 2lbs. - $9.00

3.1lbs. - 5lbs. - $14.00

5.1lbs. - 9lbs. - $18.00

9.1lbs. - up. - $24.00

 

REST OF THE USA

Up to 1lbs. - $7.00

1.1lbs. - 2lbs. - $8.50

3.1lbs. - 5lbs. - $9.50

5.1lbs. - 9lbs. - $12.50

9.1lbs. - up. - $19.00

 

If you prefer other shipping methods or need something expedited, there is a place at checkout where you can choose an overnight delivery option for an additional charge. 

INTERNATIONAL SHIPPING

International shipping is based on order weight and "ship to" country which is calculated at checkout. We use the United States Postal Service (USPS), UPS, and DHL. Delivery times vary per location. The receiver is responsible for duties and taxes. GOAT-MILK is not responsible for shipments that are lost or damaged. 

TAX

Sales tax is not charged on packages delivered outside of New York State. 

PRIVACY POLICY

We do not sell or share any customer information with third parties. Our online security provides ordering with maximum security and privacy.

What personal information is gathered from your visitors?

The following information is gathered from our website visitors:

IP address

How is the personal information used?

We do not sell or rent our customers email addresses.

Who has access to the personal information?

Your personal information is accessible by the owners, only.

What security measures do you have in place to safeguard the personal information?

To safeguard your personal information, we have documented procedures in place that are audited by recognized data privacy experts.

Use of cookies

Our website makes use of cookies which are small digital files that are stored in your web browser that enable us to track your return visits to our website.

Your browser settings may allow you to block these cookies, but we recommend you have them enabled to help us personalise your experience of our website.

Additionally, 3rd party advertisers on our site may use cookies for tracking purposes.

Google, as a third party vendor, uses cookies to serve ads.

Google's use of the DART cookie enables it to serve ads to visitors based on their visit to sites they visit on the Internet.

Website visitors may opt out of the use of the DART cookie by visiting the Google ad and content network privacy policy.